FAQ

Frequently Asked Questions


I don't see what I am looking for, how can I order?

We can email you an invoice with the part(s) you are wanting. Hit the contact us button and tell us what you need or send part numbers. Once we have determined if this/these are the current products for your application, we will send you an invoice via email. We will need your shipping info to send the invoice.


I want custom lighting and other parts, do you offer that?

We do! Custom headlights, fog lights, tail lights, third brake, mirrors, etc!

Send us an email with your year, make, and model, with what you are wanting done (ie Paint matched headlights and mirrors). If you are wanting something paint matched please provide your paint code.


Do you ship wheel and tire setups mounted and balanced?

We do not, the risk is too high for wheels getting damaged during transit. We ship the wheels packaged safely in their original boxes, and tires are delivered via Fedex.

Google said "In Stock" on your listing, but my order hasn't shipped yet?

Unfortunately, for some reason, Google says every item is stock, even though we've never selected that feature. If you have any questions about your order or item availability, please email us.


I checked out with a faster shipping option and its a day late, what gives?

If an item is not in stock, and you do quicker shipping, we will ship your order with the correct shipping option as soon as it is back in stock. Our shipping times/prices are estimates and not always correct.

We are not responsible and cannot be held liable for the timing and/or quality of any shipping services.

We are NOT responsible for incorrect addresses given by the customer or packages stolen after delivery. If the tracking number shows the package was delivered, the responsibility falls on the customer. Please double check that your address is correct.


I never got a confirmation email, but my card got charged. Did my order go through?

If you forgot to put your email, or misspelled your email, then you cannot receive the automatic confirmation email. Please reach out to us to confirm we have your order as well as your correct email. You will get an order # once you check out that you can reference.


PRICING

- If an order is placed on an item that has incorrect pricing, the order will be refunded or invoiced for the difference. We are a dealer for over 1000 companies with constant price changes that make it impossible to keep up, but we try to catch it before items are purchased. Also, sometimes companies send over data info with typos that then get uploaded to our site incorrectly. With access to over 1 million products, this does happen every now and then. If you want to keep your order after we reach out to you about the price being incorrect, we can email you an invoice for the remainder. We appreciate your understanding.


PRICE MATCHING

- Be aware of fly-by-night companies offering too good to be true pricing. That is a direct violation of dealer policy and we can NOT price match to them as we do not want to risk losing our dealers license. We work closely with most of the companies we sell for, and we have no intention of hurting that relationship by devaluing their products and the pricing they have set. Selling at MSRP (manufacturers suggested retail price) and MAP (minimum advertised price) is extremely important to us. A lot of these illegitimate resellers are advertising less than dealer cost, which is obviously a less than ideal business practice. If our pricing is higher than MAP pricing, and you let us know, we can adjust the pricing to MAP for you to checkout, and save you a few bucks!


DISCONTINUED ITEMS

- If the product(s) that you ordered have been discontinued from their manufacturer, we will reach out to you to let you know as well as remove the product(s) from the website immediately. We will then let you know about similar products or you can let us know other options you have looked at that. If we can get you another option, we can email you an invoice for the difference, or partially refund you if your original order was more expensive than what the new one would be. Also if you just want to cancel your order, we will gladly do so and refund you immediately. Generally, it takes 2-3 business days for the refund to appear on your card/bank statement.


RETURNS/CANCELLATIONS

- If you need to cancel an order before it has shipped for any reason other than it being due to our error ex. changed your mind, ordered accidentally, or backordered, there will be a 5% fee charged, as we get charged a fee for the cancellation. Refund will be via your original payment method. Custom products/orders can NOT be cancelled once started. Once your order has been marked as shipped, your order can NOT be cancelled.

- If a product/order needs to be returned that is unopened/opened but not installed, for any reason other than it being our error, customer will be responsible for a 5% fee and return shipping. If you want to return products that you have installed, you are responsible for return shipping and must be returned in the original box they came in. There will be a 25% restocking fee. You must start the return process within 15 days of receiving your order. If you do not have the original box, we will not be able to accept your return.


- If it’s due to our error, don’t worry! We'll send you a return label and refund you via your original payment method.

WARRANTY

- All unmodified products have a manufacturer warranty, you are in good hands knowing we are here to help! After troubleshooting and it is determined you have a defective product, we will send you a replacement before you have to ship the other one back. We'll send you a return label to return the defective product. If the defective product is not returned in a timely manner using the prepaid return label we send to your email, your card will be charged for the replacement product.

- Custom lights/wheels/products are non-refundable/non-returnable as they are built to order. Products that are modified in any way are no longer accepted under the manufacturer warranty.

 

-We are not responsible for any damaged caused to your vehicle during installation.